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ATC Expectation Bias
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| Article Information | ||
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| Category: | Human Behaviour | 
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| Content source: | SKYbrary | 
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| Content control: | SKYbrary |
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Expectation in ATC
Expectation bias in ATC can be defined as having a strong belief or mindset towards a particular outcome.
This can occur even when there is evidence to the contrary.
Types of biases can include:
The following activities can be undertaken to reduce the likelihood of prolonged expectation bias leading to near misses, incidents and accidents:
- Highlight where and when expectation bias has or is likely to occur (through lessons learned and / or relevant examples).
- Design software that is usable and specifically highlight safety significant information.
- Highlight where accepted procedures deviate from the normal (e.g. routing practices).
Further Reading
EUROCONTROL
- "Human Performance in Air Traffic Management Safety -A White Paper": EUROCONTROL/FAA Action Plan 15 Safety, September 2010.