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Category: Air Ground Communication Air Ground Communication
Content source: SKYbrary About SKYbrary
Content control: EUROCONTROL EUROCONTROL

Description

The use of language for verbal communications adds the dimension of pronunciation within any language because of regional differences in speech dialect. There are also the issues which arise from variations in English language proficiency amongst the many who must use it for radio communications in respect of international air transport but who do not have it as their first language. These users can reasonably be expected to have a wide range of proficiencies in the use of it.

Abbreviated English

Use of Standard Aviation English phraseology is a major contribution to the reduction of ambiguity in Aircraft/ATC exchanges and supports a common understanding among speakers of both:

  • different native languages and
  • the same native language, but who use, pronounce or understand words differently.

Plain Language Communications

Whilst Standard phraseology is at the core of effective verbal communication, it is recognised that circumstances where plain-language communications in English become necessary. Difficulties in plain language communications between ATC and Flight Crew have often helped to cause serious incidents and accidents or made the response to such circumstances arising from un-related causes more difficult. It is in recognition of this that ICAO has introduced a language proficiency system. However, this does not seek to address the considerable differences in accent which exist between confident speakers of English, whether it is their first or other language. These differences can also add to the task of a less confident english language speaker when seeking to understand those with a more extensive language ability.

Structuring ATC Communications

For all ATC / Flight Crew communications, the first priority is to establish an 'operational context' that distinguishes the following elements:

  • Purpose - clearance, instruction, statement or proposal, question or request, confirmation;
  • When - immediately, anticipate, expect;
  • What and How - altitude (climb, descend, maintain), heading (left, right), airspeed; and,
  • Where - (at […] waypoint).

The content of initial and subsequent messages should support this 'operational context' by:

  • Following the chronological order of the actions;
  • Grouping instructions and numbers related to each action; and,
  • Limiting the number of instructions in the transmission.

The latter point is of great importance, especially now that RTF frequencies have up to three deciimal places, which has significantly added to the potential complexity of multiple insruction tranmissions and their correct recording and read back by flight crew.

The intonation, the speed of speaking and the placement and duration of pauses may affect the understanding of any communication, whether in abbreviated or plain language.

Communication between Flight Crew members

CRM studies and investigations into many accidents and serious incidents have shown that language differences on the flight deck can sometimes be a greater obstacle to safety than the associated cultural differences. However, cultural differences can also be the cause of misunderstandings about the meaning of the language used even when all crew are able to speak English in an apparently competent manner. This possibility may be heightened where cultural emphasis leads to a belief than understanding exists when it has not been achieved. Such circumstances can be aggravated in the presence of a strongly authoritarian culture.

In many parts of the world, language differences generate an additional communication issue which can affect safety performance when controllers use English to communicate with international flights and their local language to communicate with flights by locally-based operators. This can prevent some of all visiting flight crew from achieving a proper level of situational awareness in respect of other traffic.

Related Articles

Further Reading

AGC Safety Letters:

EUROCONTROL Action Plan for Air-Ground Communications Safety:

EUROCONTROL Level Bust Toolkit: