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AS3B, vicinity Den Helder Netherlands, 2006

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Summary
On 21 November 2006, the crew of a Bristow Eurocopter AS332 L2 making an unscheduled passenger flight from an offshore platform to Den Helder in night VMC decided to ditch their aircraft after apparent malfunction of an engine and the flight controls were perceived as rendering it unable to safely complete the flight. All 17 occupants survived but the evacuation was disorganised and both oversight of the operation by and the actions of the crew were considered to have been inappropriate in various respects. Despite extensive investigation, no technical fault which would have rendered it unflyable could be confirmed.
Event Details
When November 2006
Actual or Potential
Event Type
Airworthiness, Human Factors, Loss of Control
Day/Night Night
Flight Conditions VMC
Flight Details
Aircraft AEROSPATIALE AS-332L2 Super Puma Mk2
Operator Bristow Helicopters
Domicile United Kingdom
Type of Flight Public Transport (Non Revenue)
Intended Destination De Kooy Airfield
Take off Commenced Yes
Flight Airborne Yes
Flight Completed No
Flight Phase Cruise
ENR
Location - Airport
Airport vicinity De Kooy Airfield
General
Tag(s) Inadequate Aircraft Operator Procedures
HF
Tag(s) Inappropriate crew response (technical fault),
Plan Continuation Bias,
Procedural non compliance
LOC
Tag(s) Loss of Engine Power,
Flight Management Error
EPR
Tag(s) MAYDAY declaration,
PAN declaration,
Water Impact"Water Impact" is not in the list (Emergency Descent, Emergency Evacuation, Airport Emergency Medical Response, MAYDAY declaration, PAN declaration, “Emergency” declaration, Slide Malfunction, RFFS Procedures, Evacuation difficulties in Water, Delay in Declaration of Emergency, ...) of allowed values for the "EPR" property.
AW
System(s) Engine - General
Contributor(s) Inadequate QRH Drills
Outcome
Damage or injury Yes
Aircraft damage Hull loss
Injuries Few occupants
Ditching Yes
Causal Factor Group(s)
Group(s) Aircraft Operation,
Aircraft Technical
Safety Recommendation(s)
Group(s) Aircraft Operation,
Aircraft Airworthiness
Investigation Type
Type Independent

Description

On 21 November 2006, a UK-registered Eurocopter AS332 L2 being operated by Bristow Helicopters on an unscheduled passenger flight from a Dutch offshore platform K15B to Den Helder in night Visual Meteorological Conditions (VMC) made a controlled ditching after the crew perceived flight control difficulties which would preclude the completion of the flight. A PAN and subsequently a MAYDAY were declared. All 17 occupants were subsequently located and rescued and just one sustained a minor injury.

The helicopter as eventually washed ashore following the accident (Reproduced from the Official Report)

Investigation

An Investigation was carried out by the Dutch Safety Board. Their investigation - and the resulting Final Report - was concerned not only with the immediate malfunctions which led the aircraft commander to decide to ditch the aircraft and the consequences which followed but also with the circumstances which led to the flight being conducted. The latter aspects are not covered by this summary. Whilst the Investigation was in progress, a ‘Preliminary Report’ was published on 21 December 2006 followed by an ‘Intermediate Report’ on 29 March 2007. The aircraft was fitted with a combined CVFDR which was recovered and successfully downloaded.

It was established that the flight was being operated at the request of the Dutch Coastguard as a SAR operation because of a power failure on the offshore platform which it was considered required the evacuation of personnel there. The helicopter had positioned to the platform concerned from its base at Den Helder with the pilots and two rear crew members, the winch operator and the winchman, on board. The 13 passengers were boarded at the platform with engines and rotors running and the flight then departed for the 25 minute flight to Den Helder. Four of the passengers took the only available passenger seats and the remainder sat on the floor. The two rear crew members, who were wearing headsets and were able to communicate with the pilots had knelt on the floor in the middle of the cabin.

It was established that the PF throughout the accident flight, including the ditching that eventually occurred had been the 39 year old First Officer who had a total flying experience including licence training of 1200 hours of which all had been on helicopters and 200 had been obtained in the accident type in the year since joining the fleet. The 33 year old aircraft commander had been a professional helicopter pilot for nine years. She had been given a command on the Bristow SAR operation at the beginning of 2006 without previous experience of the aircraft type to be flown since when she had acquired 165 hours experience in that role.

Seven minutes after take off, in the cruise at an altitude of approximately 3000 feet, abnormalities in the instrument indications, particularly the rotor rpm, for the no 1 engine began to be observed by the crew although there were no corresponding warnings and normal response to power lever movement continued. When, a minute later, the PF stated that he was going to slow down because of this, the commander responded by declaring a PAN and requesting descent to 1000 feet. The PF disconnected the AP ‘upper modes’ and asked the commander to get out the Emergency Operating Procedures (EOPs). The commander responded by saying that she did not know where to look for them and the First Officer said he didn’t either.

Two minutes after the PAN declaration, a warning triggered by a difference in rotor rpm between the engines of more than 7.5% was annunciated. Normal engine control was still available but a minute later, the PF stated that he “had some restrictions on the (flight) controls” and thereafter stated that this appeared to be getting worse. Soon afterwards the commander transmitted a MAYDAY advising of “steering and engine problems” and stating that a diversion to the nearest land, the Island of Texel, was intended. Shortly after this message had been passed, the First Officer “announced that he was going to ditch the aircraft because he was losing control” and the commander immediately responded by advising ATC of this. The rear crew transmitted a MAYDAY direct to the Coastguard on a different frequency but did not give a position and shortly afterwards, at the second attempt, a successful ditching was accomplished 15 minutes after lift off from the platform. FDR data indicated a 6° nose up attitude and a groundspeed of 19 knots shortly before water contact. The Automatically Deployable Emergency Locator Transmitter (ADELT) deployed as designed after ditching and began transmitting.

The evacuation in a sea state estimated to have been 4/5 was problematic and a key subject of interest for the Investigation. All occupants managed to leave the helicopter but neither of the life rafts could be released and by the time one of the rear crew had re-entered the cabin and retrieved bag containing the air-droppable life raft. The extraction and inflation of this raft was eventually achieved but not before it and the two crew had drifted away from the helicopter and the other occupants who had meanwhile formed several small groups. Eventually, one group of 10 and another of 5 formed, with the latter remaining at the helicopter using one of the float grab ropes.

Recovery of all occupants from the water was achieved by a combination of surface vessel and helicopter resources, by which time the group of ten were some 500-800 metres distant from the still-afloat helicopter. The final recovery was the two rear crew on the life raft who were picked up by a surface vessel just over an hour after the ditching. Difficulties in deploying both life rafts led to the Investigation issuing three interim recommendations (only referred to in Appendix ‘C’) relating to the problems encountered. Two were resolved by the issue of Eurocopter SBs and the actions proposed by the third were deemed inappropriate by European Aviation Safety Agency (EASA).

The Investigation noted in respect of the apparent technical malfunctions affecting the helicopter:

“Both Eurocopter and Bristow confirmed that given the initially observed engine readings, the flight crew could have abandoned troubleshooting and continue the flight normally. However, neither Eurocopter in its AS332L2 Flight Manual nor Bristow in its Operating Manual provide clear and unambiguous information on what is expected from flight crews when non-standard operating conditions emerge. The Safety Board emphasises the need to provide flight crews with clear information and handling instructions if system behaviour noticeably differs from the standard. In the investigation of a serious incident with a Super Puma in the North Sea in 1998, it was already concluded that there is a need for flight crews to improve theoretical understanding of the engine control system.”

It was concluded that:

  • Neither Eurocopter in its Flight Manual nor Bristow in its Operating Manual provide flight crews with clear and unambiguous information about what they can expect from the cooperation of both engine governor systems under normal and non-normal operating conditions.
  • The AS332 L2 Emergency Operating Procedures for DIFF NG warnings are complicated.
  • Both engines were running and sufficient engine power was available to continue the flight.
  • The Investigation did not reveal a technical cause for the engine anomaly.

In respect of the perceived flight control problem, the Investigation concluded that there was insufficient evidence to conclude that autopilot hydraulic switching took place in the minutes before the ditching and that it was unlikely that an intermitted switching of the autopilot hydraulic system could have resulted in the reported control restriction. It was therefore concluded that, although a technical cause could not be found for the reported control problem, the existence of a cause could not be excluded.

It was also observed that:

  • Decoupling the upper modes of the Automatic Flight Control System affected the flight crew’s ability to effectively control the flight path and implement failure management.
  • The Bristow Operation Manuals do not contain a policy or procedures for optimal use of the autopilot upper modes during operations other than hoist operations.
  • Within Bristow there are different opinions about the optimal use of the AS332L2 autopilot functions.

In respect of the flight crew and their decision making, it was concluded that:

  • The flight crew got the feeling that they were losing control and that ditching was inevitable.
  • The decision to ditch was made without a proper assessment of the control problem.
  • The helicopter remained controllable, although with great effort.
  • The flight crew had an incomplete mental picture of the actual situation.
  • The flight crew became convinced, on the basis of their observations, that a landing on water was the only option remaining.

The Investigation devoted considerable attention to an analysis of the situation once the ditching had occurred and found various safety-related issues and deficiencies.

Other findings included that certain aspects of crew training at Bristow were inadequate and that the Company’s “supervision and management review of the Den Helder SAR base unit operations had shortfalls associated with documentation, procedures, training, feedback and analysis”. It was also considered that “the UK Civil Aviation Authority oversight repeatedly reported shortfalls regarding Bristow’s Quality and Safety System in 2006-2007, but did not (lead to) the necessary structural improvements”.

Eleven Safety Recommendations were made by the Transport Safety Board as a result of the Investigation as follows:

  • that the Minister of Defence ensures that the Coast Guard Centre complies with the evaluation procedures for the use of Search and Rescue
  • that the Minister of Defence ensures that the Director of the Coast Guard accepts responsibility for the realisation tasks of the Coast Guard by providing a system for the evaluation of the quality thereof.
  • that the Minister of Defence and the Minister of Transport, Public Works and Water Management give shape to the supervision of the Dutch Search and Rescue activities and the realisation of these activities by the Coast Guard Centre in line with the relevant finding from the audit conducted by the International Civil Aviation Organisation.
  • that the Nederlandse Aardolie Maatschappij (NAM) (the Operators of the offshore platform from which the helicopter departed prior to the ditching) should, in addition to the evaluation of the risks of short-term power outages on offshore installations, map out and manage the risks of long-term power outages.
  • that Bristow Helicopters Limited (Bristow) should expand and optimise the training programme of (Search and Rescue) pilots with regard to the simulator training, the use of the “autoflight” system, evacuation and the use of rescue equipment.
  • that Bristow Helicopters Limited (Bristow) should describe in the Operations Manual how the cockpit crew should handle discrepancies of the engine revolution counts that do not result in a warning signal, as well as include a procedure for the use of the automatic pilot in non-standard situation.
  • that Bristow Helicopters Limited (Bristow) should adapt its safety management system in view of the shortcomings described in this report.
  • that the UK Civil Aviation Authority (UK CAA) should consider including information regarding the application of the aforementioned operational parameters in its guideline “Review of Helicopter Offshore Safety and Survival”, so that crews are better able to evaluate the chances of capsizing after a successful emergency landing. In addition it is advisable that this guideline provides solutions with regard to the smoothness of survival suits in combination with inflated lifejackets, so that survivors can be retrieved from the water more quickly.
  • that Eurocopter should ensure that all incidents involving its own products are reported to Eurocopter, that these reports are documented in a (structured) manner and analysed for the purpose of continued airworthiness and that the company’s own investigation capacity is focused on these tasks.
  • that the European Aviation Safety Agency (EASA) considers expanding the parameters for the flight data recorders of helicopters to include the forces of the steering (“control forces”), as is the case in some categories of fixed wing aircraft.
  • that the French Direction Générale de l’Aviation Civile (DGAC) reconsider its approval for the use of the Helisim AS332 L2 simulator for training helicopter crews to the highest level, ‘level D’, as the simulator differs from the type AS332 L2 helicopter, which means it does not comply with the European requirements on this point.

The Final Report of the Investigation (which includes the Factual Information in accordance with ICAO Annex 13 reporting format as Appendix ‘C’ of the complete Report and which contained three Safety Recommendations not also replicated in those included in the Recommendations in Chapter 9 of the Report) was published on 23 February 2010.

Further Reading