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Human Factors / Human Performance
Effective Human Performance is fundamental to operational safety in aviation. The majority of undesired outcomes are attributable to the people who populate the aviation system. They may especially occur in relation to the interface between people and complex procedures and equipment which exist to support the safe and efficient completion of their duties. The ’human factors’ to which they are subject sometimes lead to unintended errors of task management and professional judgement. They may also not deliver their practical skills at the trained level every time. The context for these errors may be simple lapses in the behaviour of well informed professionals or it may follow from an underlying failure to appreciate the full range of behavioural influences or their potential consequences. Errors may sometimes be intentional violations of varying degrees of severity and for varying motives. The organisational framework within which people function may not always be conducive to achieving the best from them - procedures may be inappropriate or ineffective. Ultimately, the goal is to minimise errors, and the consequences of those that remain, using either the monitoring or cross-checking of colleagues or technical solutions.
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