Trust

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Article Information
Category:	Human Behaviour
Content source:	SKYbrary
Content control:	EUROCONTROL

The present article is under construction. Reader enquiries are welcome, contact the editor: editor@skybrary.aero.

Description

Trust refers to the level of confidence one has in events, people, equipment, or circumstances, and the belief that any actions taken are seen to be fair and reasonable.

The extent to which the use of automation to deliver performance is effective will depend on the degree of trust which the human operator has in the relevant system(s).

Trust in the context of SESAR

Ongoing developments in the Air Traffic Management (ATM) domain involve the implementation and deployment of new technologies and operational concepts, which change ATM practices. The ATM 2000+ Strategic Agenda and the Single European Sky ATM Research (SESAR) Initiative are concerned with a structural revision of ATM processes, a new ATM concept and a systems approach for the ATM Network. This requires ATM services to go through significant structural, operational and cultural changes that will contribute towards SESAR.

Trust is a concept that has been recognised to be critical for the acceptance and adoption of new technologies. Research highlights that trust is critical in the automation of various human activities. Moreover, trust may interact (that is, either support or affect) other critical aspects (e.g. safety, risk perception, user acceptability, etc.).

Further Reading

EUROCONTROL

• Guidelines for Trust in Future ATM Systems: Principles
• Guidelines for Trust in Future ATM Systems: Measures
• Guidelines for Trust in Future ATM Systems: A Literature Review

Others

• "Trust Observations in Validation Exercises"- paper presented to the 5th International Conference on Secure Software Integration and Reliability Improvement, 2011.